Xatkit – Smart Chatbot for WooCommerce

Xatkit is the first company bringing pretrained expert eCommerce chatbots to WooCommerce.

Our chatbots work out-of-the-box. They are able to read and understand all your WooCommerce shop data to configure themselves and start answering your clients right away on a variety of topics.

For instance, they can help your clients look for products, offer recommendations, inform about payment methods, suggest shipping options, etc.

And you can always add new custom FAQs or change the look and feel of the bot with our simple to use dashboard. No code required.

Our native WooCommerce support also makes sure your bots are in sync with your shop data. Ask the bot to automatically update itself with the click of a button.

All this powered by an AI backend that ensures your bots are smart enough to understand your visitors’ requests.

And don’t forget that our reporting capabilities will help you monitor what the clients are looking for and, even, help you improve your shop by pointing out what the clients want and you’re not yet offering.

Xatkit is a hosted service (all the language processing and data monitoring takes place on our servers, you don’t need to worry about this) and requires a Xatkit API to work but with our generous free trial, you can make sure Xatkit is the right solution before paying for it!

Features

These are some of the tasks the bot can do for you (see more here):

• Search products: Let your customer express their needs in natural language and find the products they need.
• Promote products: Recommend products directly to your client.
• Order status: Automatically handle order status questions and tracking information requests.
• FAQ: Enhance your visitor experience with custom FAQs.
• Shipping and payments: The bot can explain the payment and shipping options available.
• Understand the clients: Monitor how your visitors use the bot and adapt to their needs. Get a warning by email to follow-up a conversation that the bot didn’t understand.
• AI engine: The bot uses powerful NLP engines for the natural language processing part. Among other things, this enables the bot to understand the user even if there are some typos in the text.
• Real-time: The bot is always synchronized with your eCommerce data. Just update your store and the bot will notice and adapt ASAP
• Continuous improvement: The bot is always learning and evolving based on the interactions with your clients.
• The bot can be configured to talk in English, French, Spanish and Catalan.