uCare – Support Ticket System & HelpDesk

Full-Featured WordPress Helpdesk / Support Ticket System Plugin

Live demo
Demo username: demoagent
Demo password: demoagent

uCare is the ultimate WordPress plugin to create a fully-featured support ticket help desk system for your business. It is integrated with WooCommerce and Easy Digital Downloads.
With unique user roles for your support admins, agents and customers, you can provide your customers with a unique and impressive support experience
which is aimed at increasing customser satisfaction.

uCare allows you to work on customer support from a beautiful and user-friendly interface. You can view, manage and comment on tickets, as well as update ticket status directly from the WordPress
dashboard. Additionally, you and the support agents will be able to use the beautifully designed page to work on tickets.

This plugin creates it’s own page that runs completely separate from your theme, meaning this is the only plugin that has zero impact on your
site speed, as none of the assets get loaded to your site, unless the user is on the help desk page. It also uses a tabbed-system for viewing tickets. Meaning, you can open multiple tickets and work on them at the same time.
The front-end is fully using Ajax, no loading, everything updates while you’re on the page.

The frontend app is fully responsive, and is coded in a way to use as little resource as possible, ensuring it always runs super fast.

Features

• Reporting: A reports view allowing you to track your ticket activity and your agent productivity
• Multiple users & groups: Support Admin, Support Agent & Support User ( customer )
• Works with ANY theme. The support system app is 100% compatible with any theme, and runs separately from your theme files
• Fast & Lightweight. 100% Ajax-ified, loads data on the fly to prevent impacting your site speed
• Ticket search & filter
• Ticket status & priority
• Product & invoice number for E-commerce products
• Assign tickets to agents
• Integrated with WooCommerce and Easy Digital Downloads
• Tabbed view: Load and work on multiple tickets at a time
• Frontend & Backend: Work on tickets from the WP dashboard, or from the frontend app
• Notification system: Automated & customizable email notifications for customers and agents
• Welcome screen to first-time users. Your customers will find this easy to use and part of a great customer service.
• Auto-close tickets. If turned on, the plugin will automatically close tickets after X number of days of no customer interaction.
• Event logging. If turned on, the plugin will log all events so you can have a full view of everything that is happening in the system.
• GDPR Compliant. The plugin includes tools that allows your users to request an export of their data, or request to be deleted.

Translation

The plugin lists all translatable strings in /i18n/languages/ucare.pot file allowing you to translate the plugin into your language.
The following translations are currently bundled:
– Arabic
– Dutch ( Provided by Hinse Rot )
– English
– Farsi Persian ( Provided by Mahmoud zooroofchi )
– French ( Provided by Philippe Chiorboli )
– German Provided by XaLpHa HolgerKuehn
– Serbian ( provided by Goran Milic )

If you have created a translation for this plugin, please contact us to get it bundled with the plugin.

To translate the plugin, Contact us

Requirements

• PHP 5.6 or higher

Useful hooks

ucare_head useful for adding CSS, JavaScript, linking in fonts etc..
ucare_body Inject HTML to the top of the body
ucare_before_navbar Before the navbar
ucare_after_navbar After the navbar
ucare_ticket_side_bar After the sidebar in the single ticket tab view
ucare_after_registration_fields After the registration fields
ucare_before_filter_sidebar Before the search bar in the sidebar filter

Hooks details and instructions