Hive Support – Helpdesk & Customer Support Ticket Plugin for WordPress

Hive Support – Helpdesk & Customer Support Ticket Plugin for WordPress

Wordpress plugin

Install on Wordpress

App Details

THE MOST CONVENIENT, SUPER FAST AND FEATURE-RICH HELPDESK AND SUPPORT TICKETING PLUGIN FOR WORDPRESS.

The management of customer support requests is made easy by the best helpdesk and support ticketing system- Hive Support.

Hive Support is a multipurpose and feature-rich plugin that helps you to manage customer queries and support right from your WordPress dashboard.

You may set up a system for customers to submit support tickets, monitor the progress of those requests, and interact with customer to help them with their problems using Hive Support.

Utilizing a support ticketing system will primarily help you organize and track customer support requests effectively, preventing any requests from being overlooked or ignored. This might lessen the workload on your support staff and increase client satisfaction.

Additionally, Hive Support provides capabilities like customization, automation, and interaction with other tools for customer service. These can help to increase the efficiency and effectiveness of your customer service procedure.

Utilizing the Hive Support plugin for your WordPress website can make you appear more professional and foster consumer trust.

Features:

  1. Manage Tickets: This feature from the admin dashboard shows all ticket related details and status like open ticket, tickets waiting reply, active tickets, resolved tickets. A unique admin dashboard is included with Hive Support . From the organized dashboard, you can manage agent privileges, see individual reports, and modify customer information.
  2. Filter Tickets: If you want to filter the tickets on a criteria such as status, priority, assignee, product or creation date then you have the overall flexibility to work on the filtered tickets which will make your working process more easy.
  3. Support Staff: As an admin you can add more support staff to reply to the customers. And also edit the staff details if needed.
  4. Saved Response: This feature is created to save all the responses and replies. So that agent can have a look at the replies and activities.
  5. Activities: This section is for showing the agents activities. All the agents and their individual responses status related activities will be displayed here.
  6. Report: Report will show a statistical representation on overall tickets status and the agent’s performance. So view thorough reports on your customer service representatives and clients.
  7. Automation: If you set a condition on some specific problems then after matching the criteria a reply will be shown automatically. If the condition doesn’t match then it will hand over to the admin or an agent.
  8. Business Inboxes: The feature is to set all the basic information like inbox name, email, admin email etc. Footer customization.
  9. Integration: To receive and respond to tickets, users can integrate the total system with other social media.
  10. Drag and drop builders: Build the custom ticket fields as you need with this feature. Admin can set the ticket’s fields and drag and drop the fields according to the requirement.
  11. 100% Customer Support Service: You can efficiently reply , track, and manage all of your customer questions with Hive Support. You can also retain a record of your customers’ supplementary information, remarks, and overall statistics.
  12. Portal for customers: The customer can examine all of the tickets by logging into the dashboard. In order to serve both logged-in users and unregistered users, public people can reply to a ticket using a special signed secure link.
  13. Segmenting tickets: This provides the ability to divide tickets into product categories. A ticket’s priority can be determined by the admin or support agent. Customers also can set the priority.
  14. Overall tickets status: Provides ticket management that is really quick and comprehensive.Keep track of the wait times for all of your tickets as well as tickets with other status.

Pricing

Starting from $0 per month.

Check Out the Linkedin Feed Widget

By Common Ninja

Linkedin FeedTry For Free!

App Info

Rating

Reviewers

1 reviews

Tags

helpdesk
support
support plugin
support ticketing
ticketing

Developed By

hivesupport

Quick & Easy

Find the Best Wordpress plugins for you

Common Ninja has a large selection of powerful Wordpress plugins that are easy to use, fully customizable, mobile-friendly and rich with features — so be sure to check them out!

Testimonial

Testimonial plugins for Wordpress

Contact Form

Contact Form plugins for Wordpress

Maps

Maps plugins for Wordpress

Translation

Translation plugins for Wordpress

Chat

Chat plugins for Wordpress

Slider

Slider plugins for Wordpress

Reviews

Reviews plugins for Wordpress

Contact

Contact plugins for Wordpress

Galleries

Galleries plugins for Wordpress

SEO

SEO plugins for Wordpress

Forms

Forms plugins for Wordpress

Comments

Comments plugins for Wordpress

Backup

Backup plugins for Wordpress

Privacy

Privacy plugins for Wordpress

Optimize

Optimize plugins for Wordpress

Tabs

Tabs plugins for Wordpress

Social Sharing

Social Sharing plugins for Wordpress

Events Calendar

Events Calendar plugins for Wordpress

Comments

Comments plugins for Wordpress

Social Feeds

Social Feeds plugins for Wordpress

Social Sharing

Social Sharing plugins for Wordpress

Portfolio

Portfolio plugins for Wordpress

Video Player

Video Player plugins for Wordpress

popup

popup plugins for Wordpress

SiteMap

SiteMap plugins for Wordpress

Payment

Payment plugins for Wordpress

Coming Soon

Coming Soon plugins for Wordpress

Inventory

Inventory plugins for Wordpress

Testimonials

Testimonials plugins for Wordpress

Portfolio

Portfolio plugins for Wordpress

Membership

Membership plugins for Wordpress

Forms

Forms plugins for Wordpress

Analytics

Analytics plugins for Wordpress

Events Calendar

Events Calendar plugins for Wordpress

Sliders

Sliders plugins for Wordpress

Analytics

Analytics plugins for Wordpress

Reviews

Reviews plugins for Wordpress

Security

Security plugins for Wordpress

Ads

Ads plugins for Wordpress

Music Player

Music Player plugins for Wordpress

Countdown

Countdown plugins for Wordpress

Email Marketing

Email Marketing plugins for Wordpress

Membership

Membership plugins for Wordpress

Ecommerce

Ecommerce plugins for Wordpress

Customer Support

Customer Support plugins for Wordpress

Video Player

Video Player plugins for Wordpress

Tabs

Tabs plugins for Wordpress

Social Feeds

Social Feeds plugins for Wordpress

Common Ninja Apps

Some of the best Common Ninja plugins for Wordpress

Browse our extensive collection of compatible plugins, and easily embed them on any website, blog, online store, e-commerce platform, or site builder.

Linkedin Feed for Wordpress logo

Linkedin Feed

Show LinkedIn posts in a live feed that keeps updates current, builds credibility, and helps visitors engage with your brand.

Payment Method Logos for Wordpress logo

Payment Method Logos

Show payment method logos that highlight accepted payment options, build trust at checkout, and help visitors feel confident completing their purchase.

Comparison Tables for Wordpress logo

Comparison Tables

Add comparison tables to your site to help visitors evaluate features side by side, understand differences quickly, and choose the right option with confidence.

Payment Button for Wordpress logo

Payment Button

Use a payment button for secure PayPal or Stripe checkout to simplify online payments and help increase sales.

Google Maps for Wordpress logo

Google Maps

Show business locations clearly with a Google Maps widget that displays multiple points, detailed info, and customizable styles to help visitors find you easily.

Real Estate Listings for Wordpress logo

Real Estate Listings

Create real estate listings with a listings widget that displays properties clearly, supports customization, and helps visitors explore homes more easily.

Progress Bars for Wordpress logo

Progress Bars

Show progress clearly with animated progress bars that visualize goals, highlight achievements, and keep visitors engaged and motivated.

Reviews Badge for Wordpress logo

Reviews Badge

Use a reviews badge to highlight your ratings, build trust at a glance, improve credibility, and help increase conversions across your site.

Catalog for Wordpress logo

Catalog

Create and customize product catalogs with a catalog widget that organizes items clearly, improves browsing, and helps visitors explore your offerings easily.

Leaderboard for Wordpress logo

Leaderboard

Add a customizable leaderboard to your site to display rankings, track scores, and encourage friendly competition.

Back to Top Button for Wordpress logo

Back to Top Button

Back to top button that improves navigation, speeds up browsing, and helps visitors move smoothly through long pages for a better user experience.

Cookie Banner for Wordpress logo

Cookie Banner

Use a Cookie Banner to inform visitors about cookies on your site and let them manage their consent in a clear, structured way.

More plugins

plugins You Might Like

Discover Apps By Platform

Discover the best apps for your website

WordPress
Wix
Shopify
Weebly
Webflow
Joomla
PrestaShop
Shift4Shop
WebsiteX5
MODX
Opencart
NopCommerce

Common Ninja Search Engine

The Common Ninja Search Engine platform helps website builders find the best site widgets, apps, plugins, tools, add-ons, and extensions! Compatible with all major website building platforms - big or small - and updated regularly, our Search Engine tool provides you with the business tools your site needs!

Multiple platforms