Kayako Messenger: Live Chat

Kayako Messenger is effortless live chat software.

Designed for customers

A modern messaging experience

Your customers message their friends every day using messengers: now they can message your team with the same ease.

Never miss a message again

Customers can start conversations at any time, even when your team aren’t online. If your customer steps away and doesn’t see your message, Kayako will send messages to their email, so they can continue the conversation.

When your customer goes back to your website, they’ll be able to pick up the conversation there too. No need to start the conversation all over again, and no need for your customer to repeat themselves.

Proactively engage with personality

Automatically engage prospects and help customers. Targeted messages have never been so personal.

Mobile ready

More visitors are choosing to visit websites through their mobile device. Kayako Messenger is mobile web ready.

Built for your team

A modern agent experience

Kayako is so beautiful, simple, and effortless that you’ll fall in love with it.

Put everything in one place

Connect your support email and social inboxes to Kayako. Unify customer conversations across channels and work smarter.

See your customer’s activity at a glance

Use apps and integrations to log page views, orders, shipping history, and Help Center searches, or capture events from your own product, app, or service and see it all in real-time during conversations.

Be more productive

Automate manual elements, use canned responses and macros to blast through your live chat conversations.

Testimonials

“With Kayako Messenger, we’ve seen an immediate 17% increase in customer satisfaction.”

“This is the easiest and most efficient customer support tool that we’ve ever seen – and highly customizable.”

“Our team relies on Kayako Messenger to effortlessly support customers over live chat. Finally, a real-time messaging experience that works for our business.”

“We’re using Kayako Messenger to reply to our customers quickly and easily…We’ve reduced our average reply time by 60%.”