liveweb

If you’re looking to elevate your customer support offering, liveweb is your secret weapon.

It’s the world’s first website-based, all-in-one customer support tool. Provide first-class concierge support for your customers with instant, secure, live voice calling, chat, video calls, and screen sharing. It’s all right there on your website.

Give your customers easy access to hassle-free support. No more searching for 1-800 numbers, navigating IVR systems, or submitting form requests.

With liveweb, they can connect to your team in seconds. Let’s face it: it’s what the people want. And as we all know, you’ve got to give the people what they want.

Live Chat With Your Customers

Half of your web visitors leave after just 15 seconds. liveweb helps you keep & convert more visitors — in seconds.

Send Customers In-App Messages

Your emails are great, but what about the 80% of people who never open them? Reach them with in-app messages.

Improve Your Net Promoter Score

Get actionable feedback that will help your business create products your customers love.

Features

Real-time notifications.
Get instantly notified when a new visitor sends you a message via SMS or email. Enjoy our Front and Slack integrations and alert your team so they can respond within minutes!

Offline mode.
Small team? Not able to support chat 24×7? No problem. Set the right expectation with offline welcome message.

Capture email addresses.
Get email addresses right inside of liveweb so you can follow up later.

Audio & Video Calls
Seamless, secure, customer-centric communications that help you satisfy and retain customers with less effort and cost. Instantly connect with your customers at your website with secure, toll-free, high-fidelity video/voice calls from anywhere in the world.

Key Features

• Talk to your website visitors and customers in real-time, right from Slack or Front.
• Talk to your website visitor with audio/video calls or screen sharing, you choose!.

Usage

After enabling the plugin, head to the widget customization page to change settings and integrate its look and feel to match your site. When done, get it running by copying your API key to the liveweb WordPress plugin.