Help Desk & Knowledgebase Software

WordPress Help Desk Support Software with Optional Automation in http://SwiftHelpDesk.com

This is a very simple program, currently totally free. We’ll split off a paid version soon but will always have a free level.

To setup in about 5 minutes just…

1. Go create a form on SwiftCloud (free, signup here, (then click to Web Forms >> Create New at http://swiftcloud.ai/form/create-form). Click “Get Code Install Form” top right and note the number. Ensure the notification settings are correct on the right side (who you want to get the email). Click SwiftTasks in the far bottom right if you want to also create a ticket for each request.
2. Plug that number into your WordPress Admin >> Swift Helpdesk >> Settings >> My SwiftCloud.AI help support form is…, and select your thank-you page that someone will see after they submit a ticket. Auto Password Reset is only applicable if you have a membership site running our plugin, in which case we try to auto-detect phrases like “locked out” and “reset”, etc. then offer a password reset.
3. On your contact page, drop in the shortcode [swift_helpdesk_support] to instantly generate the nice contact form. NOTE this is probably done for you already via the setup wizard
4. Done! Assuming you clicked SwiftTasks in step 2, any submitted tickets will (in addition to emailing you or whomever you set) appear on http://swiftcloud.ai/task/tasks
5. To add customer satisfaction surveys, install the Customer Advocate Marketing plugin first and get it set up, then…
6. Add a marketing sequence directing people to your reviews page.

That’s it!

This system was born of necessity and we welcome your ideas to make it better.

This plugin requires a https://SwiftCloud.AI/support (free or paid) for the form to work.

Our number 1 goal for this plugin is to reduce your support time and costs, and improve customer experience.

SwiftHelpDesk.com is free, and charges only for automation and other more advanced features.

We want to create the ultimate wordpress help desk support software system and welcome your feedback at https://SwiftCloud.AI/support

FEATURES

1. Knowledgebase Homepage with search
2. Rich categories support with CMS-style controls
3. Support ticket form creation, with ajax self-support to try and get the human to help themselves before opening a ticket.
4. Live chat support (coming soon)
5. Optional integration to reset passwords automatically for membership sites

Translations

• English – for now, that’s all, but if interested we welcome some help! Contact us for a .pot file.