Easy Post Purchase Surveys

Why us?

PostPurchaseSurvey started as a private project in our own stores. We were frustrated by apps started by developers who didn't fully understand the unique problems we faced as merchants. Fast site speed, no app bloat and reliable performance aren't nice-to-haves, they are mandatory and non-negotiable. When millions of dollars run through your store a year, app performance issues can be disastrous.

So we built a custom solution initially intended just for us and recently made it public. Uniquely made for merchants, by merchants.

Make. More. Money.

Post Purchase Surveys by PostPurchaseSurvey allows you to make more money and build a stronger relationship with your customers by allowing you to collect first party data directly from your customers. Navigate the iOS14 changes by letting your customers tell you where they heard about you to better calculate ROAS and spend more profitably in the future. Struggling to attribute how your new billboard, podcast, or Facebook ad is doing? Check your Post Purchase Survey analytics to get the complete view of your marketing ROI.

What are Post Purchase Surveys useful for?

1. Marketing Attribution
   • Properly understand marketing ROI at a channel level to better inform future spend (“where did you hear about us”)
2. New Product Ideas
   • De-risk new product introductions by hearing directly from your customers what they want next
3. Competitive Insights
   • Understand how your brand ranks among competitors in share of voice and why customers come to you
4. Segmenting Customers
   • Understand who your buyers are (i.e. young parents, students, empty nesters) to better shape your marketing message

Benefits of Post Purchase Surveys

1. Multiple formats and question types
   • Ask single response, multi-response, or open-ended questions to drive the best insights
2. Native Integration for Better Conversion
   • PostPurchaseSurvey drives more answers by blending natively with your store and color theme
3. Pre-Built Templates
   • Get insights faster with pre-built templates across categories and formats
4. Ask the Same Customer Multiple Questions
   • With PostPurchaseSurvey, merchants can programmatically ask the same customer a different question every time they revisit the order page customers
5. Stream Question Data to Klaviyo
   • PostPurchaseSurvey enables merchants to stream survey data to Klaviyo automatically to create segments and better inform marketing

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