Apple Business Chat for Inbox

Apple Business Chat is a powerful way for customers to connect with your business. Customers browsing your store on their Apple device can contact you directly from Messages and even make purchases using Apple Pay.

Customer messages are managed with Shopify Inbox, which is available on the web or through the free Shopify Inbox mobile apps. Use Shopify Inbox to sell over chat and talk with your customers, anytime anywhere.

With Shopify Inbox and Apple Business Chat you can:

• Add and customize a Chat button on your online store
• Add your logo and custom color so that customers have a branded experience in Messages
• Allow your customers to ask product and support questions using Messages on their iPhone, iPad, or Mac, increasing the chance that they will make a purchase
• Respond to inquiries anytime using Shopify Inbox
• See when customers add or remove items from their shopping cart
• Send product recommendations and discounts in chat
• Fulfill Apple Business Chat orders from Shopify
• Track Apple Business Chat sales using your sales channel overview and Analytics pages

Eligibility requirements:

• To use Apple Business Chat you must have an online store
• Apple Pay must be enabled on your Shopify account
• You must use Shopify Inbox on the web (shopifyinbox.com) or install it on an iOS, iPadOS, or Android device to receive and respond to messages