Acquire

Acquire is a conversational customer engagement platform that empowers companies to deliver exceptional experiences. By simplifying communication across touchpoints and tools, personalizing interactions, and enabling the ability to architect faster and more efficient processes — people, not channels, are put at the heart of customer service interactions.

Centralize Your CX Workflow

• View every customer interaction from any channel—email, chat, SMS, social media, voice—in one dashboard
• Seamlessly transition from text-based channels to embedded voice, video, and/or cobrowsing
• Provide order updates right in the messenger
• Automate FAQs with chatbots and knowledge bases

Powerful Business Data & Analytics

• Personalize messages based on visitor behavior, demographics, device type, and more
• Create and monitor SLAs
• Track chat activity, bot effectiveness, agent performance, and more with 50+ out-of-the-box reports