Userlike – WordPress Live Chat plugin

Userlike is the leading software for live chat and customer messaging in Germany. It offers a live chat plugin for WordPress that allows you to connect with your customers directly via website chat and their favorite messaging apps such as WhatsApp, Facebook, Telegram, Threema and SMS.

The plugin is free, easy to implement and lets you chat with your website visitors within minutes.

All-in-one Messaging

Userlike is an all-in-one messaging solution that supports companies to stay close with their customers along their entire customer journey.

Userlike comes with a modern website messenger for generating leads and following up with customers. Just like popular messaging apps, Userlike’s chat tool allows conversations to take place in real time or pick up later.

To reach your customers outside of your website, Userlike offers integrations with popular messaging apps such as WhatsApp, Facebook, Telegram, Threema and SMS.

With Userlike’s AI Automation Hub you can automate your customer service processes, reduce costs and empower your customers to find answers 24/7. Create AI-powered chatbots, smart FAQ pages and interactive contact form suggestions connected to a central knowledge base that uses machine learning to improve its accuracy over time.

You can also connect external chatbot providers to Userlike via the chatbot API.

Why Userlike?

Userlike is the leading European, GDPR-compliant chat provider. All data is securely stored on servers within Germany.

Userlike is suitable for any company size and industry as it scales with your needs and business goals. Small and medium-sized businesses as well as large enterprises like Toyota and Nivea already rely on Userlike.

Userlike is a great solution if you are looking for a chat provider that offers website chat, mobile messaging and AI automation.

Features

• Message Center as central hub for all your customer chats from different channels
• Website Messenger that can be fully customized to your web design
• Canned messages (chat macros) for common questions and scenarios to increase service efficiency
• Integrations with messaging apps such as WhatsApp, Facebook Messenger, Telegram, Threema and SMS
• Share and receive various types of media, like images, videos, files and voice messages
• Intelligent routing to connect customers directly to the right contact or operator they have chatted with before
• Live translation to chat seamlessly with international customers
• Browser-based audio and video calls including screen sharing for complex inquiries or product demonstrations
• AI Automation Hub that lets you create AI-chatbots, smart FAQs and contact form suggestions to automate your customer service
• Chatbot API to connect existing chatbots to Userlike
• Analytics to measure live chat performance and service quality
• Server and hosting in Germany
• GDPR-compliant, including dedicated data privacy features
• Integrations with business tools like Pipedrive and Slack, Mailchimp and more

Pricing

The Userlike chat plugin for WordPress is free. When you sign up, you can test the premium plan „Team“ for 14 days for free. After the trial, you automatically switch back to the Free plan. This gives you Userlike’s Website Messenger including unlimited conversation and contacts and all core features for customer communication in a small team.
Paid plans are available from $90 per month, including access to messaging apps such WhatsApp, 4+ chat agent seats, 4 widgets and powerful service features for professional chat support in a team.

Case studies

Learn more about how Hermes, Toyota and Titus are working with Userlike to generate more leads, reduce service costs and build long-term customer relationships.