Re:amaze Helpdesk & Live Chat

Re:amaze Helpdesk & Live Chat

Wordpress plugin

Install on Wordpress

App Details

Introducing Re:amaze for WordPress and WooCommerce. Integrated customer communications, helpdesk and live chat for your blog, WooCommerce store or WordPress site.

  • Stay connected to your customers and users as efficiently as possible, both offline and online via Live Chat.
  • All your email, Facebook, Messenger, Twitter, Instagram, SMS/MMS, and chat conversations in one place so you can interact with customers no matter where they are.
  • Use Re:amaze Cues to automatically target and message online customers using rules and conditions.
  • Multi-brand and multi-store support. Have multiple WordPress sites? Manage them all in one place!
  • Deploy beautiful Help Sites loaded with your FAQ articles so customers can help themselves.
  • Send automated Customer Satisfaction Surveys and keep track of your service quality.
  • View and manage WooCommerce customer and order information. Issue refunds, add order notes, update order status while engaging with a customer.

Re:amaze helps companies like Fit Tea, Built Bar, Dose of Colors, and Wild Nutrition streamline their customer support and build great relationships with their customers.

The Best Multi-Channel Helpdesk and Live Chat Platform for eCommerce Businesses

Connect your Emails, Facebook, Messenger, Twitter, Instagram, SMS/MMS, VOIP, and live chat conversations to a shared inbox so you can provide amazing customer service.

Detailed Features

Connect multiple WooCommerce stores to a single Re:amaze help desk and get real time customer order data during customer service.

Create macros with WooCommerce dynamic variables to quickly reply to support tickets with workflows and templates.

  • See order details, histories, and lifetime value
  • See recent activity, and customers’ screens
  • See shipping and fulfillment
  • Set order status
  • Process refunds and cancellations
  • Edit customer and order notes

Boost Engagement, Conversions, and Sales

Add a live chat customer service experience to your storefront to engage customers.

  • Fully customizable livechat support to match your brand
  • Minimal coding required
  • SEO-friendly script loading for fast page loads

Apply powerful rules and condition triggers for automatic customer messaging.

  • Send call-to-actions, discounts, and promotions via live chat
  • Ask for reviews automatically after a purchase
  • Up-sell relevant products at checkout
  • Prevent shopping cart abandonment

Reduce Customer Service Volume By 40%

Use Chatbots and workflows to respond quickly with relevant messages and FAQ articles.

  • Hello Bot can automatically greet customers
  • FAQ Bot can reply with FAQ articles for faster customer support
  • Order Bot can answer order questions
  • Chatbot builder (coming soon)
  • Create workflows for advanced chat support scenarios

Perfect For Self Service

  • FAQ and knowledge base management
  • Powerful article editor
  • Optimized for SEO
  • Show your FAQ in live chat
  • Embeddable

Give Agents Full Customer Service Clarity

  • Powerful Live Dashboard for customer support, sales, and marketing
  • See customer activity and location
  • Send 1-on-1 chat messages and optimize sales
  • See customer screens and co-browse using Peek!

Create Happy Customers

Schedule satisfaction surveys after customer service emails or chats have been addressed.

  • Available for email and live chat tickets
  • Customers can rate your customer support quality
  • Get additional feedback for you to review
  • Detailed reporting for support tickets

Better Teamwork

Customer support teams are more efficient when using Re:amaze.

  • CRM and segmentation
  • Internal notes
  • Team activity sharing
  • Response templates
  • Office hours
  • Autoresponders
  • Email templates
  • iOS and Android mobile apps

Mobile Apps Available

Re:amaze is mobile ready for your team so you can always impress customers with a few taps. Download our mobile apps and receive push notifications for direct messaging with customers while you’re on the go.

Pricing

Starting from $0 per month.

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App Info

Rating

Reviewers

3 reviews

Tags

AI
customer support
help desk
live chat
woocommerce

Developed By

Reamaze

Quick & Easy

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