Ochatbot – AI Chatbot for eCommerce & Support

What is Ochatbot?

Ochatbot is an AI chatbot that can be used as an eCommerce chatbot, Support chatbot, and a LeadBot. Created in 2017, Ochatbot’s unique technology uses generative AI similar to ChatGPT and Scripted Natural Language Processing (NLP) AI to generate human-like textual conversations that focus on customer service, support, and engagement.

Easy Setup

No coding is required! Simply install the Ochatbot plugin, then Ochatbot crawls your WordPress site content and imports WooCommerce data directly into Ochatbot’s generative AI brain. You now have a working chatbot that can answer support and or product questions and for eCommerce applications can recommend products.

Fine-tune your visitor’s experiences with tailored responses for common customer questions, product inquiries, personalized recommendations, promotional offerings, lead generation, custom product finder, optional live chat, surveys, and more.

When Customers Engage with Ochatbot:

20% to 40% increase in revenue

By quickly overcoming customer buying obstacles and assisting them to the right product your Woocommerce store will see a lift in sales and average order value when shoppers engage with Ochatbot.

eCommerce features include:

• Abandoned cart recovery
• Product upsells and cross-sells
• Feature product images, videos, and text
• Add-to-cart shopping directly from the chatbot window.

5%-20% lift in Average Order Value (AOV)

Ochatbot recommends products to purchase upselling and cross-selling. This increases the average order value of a purchase

25%-45% reduction in customer support tickets.

Help customers immediately with 24/7 customer support, reducing support times and building customer satisfaction. Ochatbot sources its answers from your website content, FAQs, and other documents such as customer support training documents. Create question-and-answer sessions to narrow down a specific question to provide the right answer.

Ochatbot handles the #1 eCommerce question, “Where’s my order?” and other repetitive queries with ease, freeing up valuable time for your support team to focus on customers who require more personalized assistance.

We Guarantee a Positive ROI or We Work for Free

That’s right! We are so confident that Ochatbot will increase your sales, AOV, and reduce your support tickets that we provide a Guarantee with our Pro and Enterprise plans. Learn More

HOW DOES OCHATBOT WORK?

Ochatbot’s AI uses Ometrics’ proprietary Scripted NLP AI and Generative AI to create natural-sounding answers to user questions. The AI first engages the customers with questions to determine the best way to respond. This can often be broken down into these use cases:

User wants…

• to look for an exact product
• to look for a product for a particular use
• to ask additional questions to determine the best product fit
• to look for customer support or service
• to look for order status and tracking.
• to inquire about something that needs legally accurate responses, such as FDA-approved products, medical questions, warranties, etc.
• to switch to live chat. If a support person is not available, Ochatbot sends in a ticket.
• receive a quote and go through qualifying questions. Ochatbot then sends the lead as an email or to the ticketing system.

After the Engagement question is defined, the AI will either respond with a scripted or generative response. The generative response is only from the data gathered from the site and the documents provided.

Each week a report is sent to you with the top KPIs such as:

• Page Engagement: See what pages receive the most chatbot inquiries, so you can improve page conversion rate.
• Top Button Clicks: Gain additional insights about customer interests by tracking their button clicks within Ochatbot.
• Total number of sales generated by Ochatbot, number of support tickets, and more.

FEATURES

Generative AI

Ometrics proprietary generative AI technology creates unique and relevant responses to user inquiries. When installed it instantly ingests all the content and product data on your site so customers can ask questions and get answers. Similar to ChatGPT, Ometrics’ proprietary generative AI technology is designed for website visitors asking questions about your business.

Scripted NLP AI

Create AI intents and simple rule-based conversational flows using Ochatbot’s Scripted Natural Language Processing AI. Our intuitive drag-and-drop interface allows you to visually create predetermined responses that are non-changeable and legally accurate. Additionally, this scripted, intent-based system allows you to direct users toward specific products and services, as well as build qualifying lead forms and surveys.

Awesome Support

We are not satisfied unless you are. So don’t hesitate to contact us for questions.

Abandoned Cart

Alert customers of abandoned items in the cart and incomplete checkouts.

Order Status

Answer customers’ #1 question: “Where’s my order?” with order status and tracking.

Ochatbot Requires No Programming

Ochatbot’s easy, no-code setup allows the AI to learn everything it needs upon installation.

Natural Language Processing

Ometrics’ unique NLP AI allows for natural topic switching amongst predetermined responses. Seamlessly switch from Scripted NLP AI to Generative AI to control the response you need.

Ochatbot Reporting Provides Marketing Insights

Identify key obstacles that are getting in the way of your customers making a purchase. From site bugs and confusing purchase processes to shopping behavior metrics and more.

The Ochatbot Engagement Question Module

Ochatbot allows you to create any type of branching conversation you may have with your customers to answer their questions and get around sales obstacles to purchase quickly.

Page Targeting

Engage visitors with the right questions at the right time in their sales journey.

Connect Your Apps and Automate Workflows

Connect to 1000s of CRM and email systems with a Zapier connection.

9 Bonus Engagement Tools

Live Chat, LeadBot, Exit Popups, Mobile Banners, Lead & Offer Sliders, and more.

Pro and Enterprise Plans are Guaranteed

Let us take care of everything for you with our Pro plan. We build, customize, and maintain your AI chatbot. We’re so confident in Ochatbot that we Guarantee a positive ROI or we work for free.

Usage

1. If you already have an account at Ometrics, just activate the plugin, connect to your Ometrics account on the Settings > Ochatbot - AI Chatbot for eCommerce & Support page, and your Ochatbot will appear on your site.
2. You can create your free account at Ometrics.com.
3. Create your Ochatbot and adjust your configuration at Ometrics.com.