Key4ce osTicket Bridge

This project is no longer under development:

Due to the osTicket versions always changing basic database aspects we felt it was simply not stable enough to be used in production.
It simply takes too much time and effort to keep up with all the recodes on each version and too many bugs pop up as a result of it.
We have therefor moved on to a different ticketing system and developed different portal plugin for it. (we have not yet made this portal public but might do so in the future).
If you’re interested in taking over development for this plugin please contact us.

Project Description

This is a rebuild of the original OSTicket WP Bridge plugin
Because the original plugin was no longer developed we decided to make a new plugin out of it.
adding new features, fixing old bugs and security flaws.

Basic Features:

• Compatible with osTicket 1.9.3 – 1.10.
• POP / IMAP functionality stays intact.
• You can use both osTicket scp, reply to email OR use WordPress for all tickets.
• Integrates with your WordPress users.
• Good work-flow of Open, Answered and Closed tickets.
• Contact form shortcode.
• Multiple file attachments.
• HTML Email templates.
• Admin and Department signatures from osTicket.
• Admin internal notes from osTicket.
• Admin Canned responses from osTicket.
• Create ticket as Admin.
• Multi-language support.

Features scheduled for next release:

• Ticket user linked to WP / Woo Commerce users.

Translations available

• English
• Dutch
• Arabic – by mbnoimi
• German – by Adrian Oeschger
• If you would like to contribute your own language please don’t hesitate to contact us!

If you like this plugin please leave a good review behind and help us to promote it.

This plugin is powered by Key4ce – IT Professionals :: https://key4ce.com