Inbox For WooCommerce

This extension allows shoppers to be able to send different types of messages to the shop owner (seller) directly from their Individual Account page. The types of messages include; product-related messages, order-related messages, refund-related messages, and dispute-related messages. The shop owners are also alerted by email on receiving new messages from shoppers.

SUPPORTED LANGUAGES

• This plugin support multiple languages: ENGLISH, FRENCH, CHINESE, TURKISH

An inside look:

KEY FEATURES (CUSTOMERS)

• ALLOW USERS INQUIRE: Customers can inquire on any product from the product page.
• PRODUCT PAGE CTA: Insert and customize CTA section on products page
• CUSTOMER INBOX SECTION: Customers get an ‘inbox’ tab on their “My Account” page, where they can use to communicate with store admin

KEY FEATURES (STORE OWNER)

• TICKET BASED MESSAGE MANAGEMENT: Manage your correspondence as tickets and keep try of latest messages with ease.
• TICKET STATUS: Moves ticket across different status and keep track of changes: OPEN|CLOSED|ARCHIVED
• ASSIGN TO OTHERS: Easily assign messages to other team members
• ACCESS CONTROL: Control which admin user has access to your store messages
• SEND MESSAGES: Quick send out messages to any of your contact or new email address
• NOTIFY CLIENTS OF NEW PRODUCTS: Got new stock? Easily notify customer who have purchased similar in the past of new store
• AUTO-RESPOND SETUP: Setup automated store responses to messages from customers