Chargeback: Simple Dispute Resolution for WooCommerce Stores

Issuer alerts, compelling responses and real-time dispute resolution – in one tool. Level up your team and start reducing your chargebacks. This is NOT a fraud filter, this is automated post transaction fraud management and revenue recovery.

Chargeback is a Utah-based software company that automates post-transaction fraud and dispute management. We know your goal is to maximize revenue, that’s why we created the Chargeback App. This dispute management tool picks up the ball where fraud scoring and manual reviews fall short, enabling you to efficiently minimize lost revenue and increase profit.

Level-up your team

Chargeback is the only dispute management platform designed to empower your team, not replace it.

Identifying and gathering the data required to respond to a single dispute often requires logging into three separate systems: your storefront, payment gateway and merchant account processor. By consolidating the data from each, the Chargeback App helps you stop disputes in real-time and craft detailed response documents that adhere to the chargeback rebuttal rules set by Visa, MasterCard, American Express and Discover.

The Chargeback App provides expert guidance and support at every stage of the dispute lifecycle to protect your revenue.

• Consolidate all your WooCommerce, payment gateway and merchant account data into a single platform
• Quickly respond to disputes with a full understanding of the order’s status and dispute stage
• Improve dispute management and minimize lost revenue with expert support and guidance

Intercept disputes, take action

Chargeback Alerts are issuer generated dispute notifications that allow you to stop a dispute before it becomes a chargeback. Use Alerts to quickly cancel orders, stop shipments, deacitvate gift cards, cancel recurring billing, and suspend services. Helping you prevent delivery of goods and services that you won’t receive payment for.

Generate fast, accurate, and compelling responses

The Chargeback App equips you with a first-of-its-kind response generator. Order, customer, transaction, and dispute data is auto-populated into responses based on current card network rules and regulations.

Wave goodbye to tedious data pulling and copy+paste nightmares. The Chargeback App quickly identifies and aggregates your data so you can respond to alerts and disputes immediately.

• Order, transaction, alert and dispute data is aggregated into a single record.
• Guided workflows help you add required and optional evidence blocks.
• A multipage PDF and DOCx is generated and sent back to the issuer.

Powered by your data

Chargeback integrates with the most-widely used shopping cart technologies and payment providers including Stripe, Braintree, PayPal, CyberSource, Vantiv, First Data, WorldPay and many more.

Everything you need is right here. Make your team better and simplify your dispute management.

Other info

Security

Chargeback uses SSL technology to enable encryption of sensitive information, including passwords and credit card numbers. Firewalls, penetration testing, and Amazon Cloud Services (AWS) ensure your data is secure. Chargeback is certified PCI compliant by Security MetricsTM.

Account Required

You must have an account with Chargeback to use this plugin. You must connect your payment service provider(s) to your Chargeback account as well as other relevant data sources to enjoy the full scope of benefits of the Chargeback App.

You can create an account during the installation of this plugin or sign into an existing account.

Learn more about dispute management for WooCommerce at chargeback.com/woocommerce.

What this plugin does

This plugin connects your WooCommerce store to your Chargeback App Account. It aggregates order details, including customer, product and payment info, to help you create comprehensive and compelling chargeback responses in minutes instead of hours.

How this plugin works

This plugin connects your WooCommerce store to the Chargeback App and aggregates relevant information from your store, payment gateway and merchant account. This plugin does not affect the appearance or operations of your store.

The Chargeback App will notify you of every new dispute so you can start responding immediately. Upload compelling evidence through a guided experience to generate and send a response document (downloadable as a PDF or DOCx).

Certain issuers offer notifications of customer disputes through the Chargeback App, allowing you to take evasive actions like issuing a refund, rerouting shipment, and preventing fulfillment to stop the dispute before the transaction become a chargeback.