HelpCenter | FAQ Chat Helpdesk

HelpCenter | FAQ Chat Helpdesk

Shopify app

Install on Shopify

App Details

About HelpCenter

HelpCenter is a user-friendly customer service App for e-commerce, aimed at making interactions with customers more effective. By combining highly effective solutions - FAQ builder, Livechat & Chatbot, HelpDesk ticketing & Tabs – HelpCenter is a true lifesaver for every e-shop that values customer experience and its own time.

WHY CHOOSE HELPCENTER

  • You’ll be able to build an informative, easy to navigate FAQ page that will answer your customers’ questions before they appear in your inbox
  • You’ll get to manage all inquiries from multiple channels: email, chat or FB Messenger in a single HelpDesk
  • Manage your Product descriptions, shipping and other info using custom tabs
  • You’ll be able to use one account for several e-shops or communication channels
  • You’ll boost your customer experience thanks to Live Chat that will keep your business accessible in real-time
  • We’ll be there for you anytime you need a fast and dedicated support!

WHAT YOU GET

Intuitive FAQ builder:

  • Create a multilingual, SEO-friendly FAQ page that fully integrates with the site design and looks good on all devices in 10 minutes
  • Publish searchable questions and answers organized into sections and categories
  • Enjoy a time-saving feature of exporting/importing content of a FAQ page into another Shopify shop
  • Spice your FAQ page up with pictures (header/footer) – for brand promotion, cross-sell, and up-sell

Live Chat and Chatbot

  • Let your customers contact your business in real-time and after office hours
  • Enable chatbot workflow builder

HelpDesk ticketing system:

  • Manage all inquiries from email, live chat and FB Messenger in a single, easy to use platform, add unlimited inboxes & agents
  • Access customer purchase and inquiry history
  • Enjoy an integration with Shopify “Orders” and easily access them from HelpDesk for cancelling, duplicating or refunding
  • Use custom templates, tags, auto-responses, signatures, internal comments

Tabs:

  • Create tabs for your product page
  • Specific tabs for product-specific content, automatically create a tab directly from the product description
  • Shared tabs for content creation that's relevant to multiple products, create a tab and assign it by product type, collection, or vendor
  • Add static content below the tabs
  • Choose different tabs themes and customise tabs by changing colours and other design elements

Contact form:

  • Let your customers contact you in a few simple steps
  • Choose how and where to display a contact form on your store (include a widget or embed it on a specific page)
  • Have full control over the elements that appear in your contact form
  • Choose from different templates, fonts, colors

Provide quick customer support with the HelpCenter Mobile App for Android from Google Play store.

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Pricing

Starting from $5.99 to $19.99 per month.

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App Info

Rating

Reviewers

1,263 reviews

Tags

Store design
Customer service

Developed By

Vertex LV

Quick & Easy

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