HelpDesk for Ecommerce Support

HelpDesk for ecommerce support

Use a help desk to provide direct and instant customer support for your ecommerce visitors.

HelpDesk is here to assist you in organizing your customer service and support work so that you can achieve more with less effort. Reduce ticket resolution time, and boost your processes with automation.

One software for ecommerce customer communication

HelpDesk is designed for the omnichannel experience since many ecommerce customers have a flexible approach to communication. Streamline customer interactions from multiple channels into one shared inbox. With HelpDesk, you can manage messages from email, social media, live chat, contact forms, or other integrated solutions in one dashboard.

Create teams dedicated to specific tasks or other areas customers request. You can solve tickets faster with access to detailed customer communication and ticket history. Move between statuses and priorities to best reflect the state of your ticket.

Solve customer cases together

Every customer case and its successful resolution is your team's business. HelpDesk gives you the tools so that you can effectively share your work and responsibilities.

Rely on auto-assignment or delegate tickets yourself to the right agents in your team. Create and use tags to organize, manage, and route tickets. Communicate internally, and write private notes on tickets. Use “mentioning” to add an agent to the loop who specializes in customer cases and will handle it perfectly. You'll be better coordinated through collision detection, which will alert you if another agent is already working on the same ticket.

Automate repetitive operations

Working in ecommerce support is also about repetitive tasks. You can cut the support time by creating new automated workflows or by using workflow templates. They'll do a part of your work in the background to make every day more productive.

Customer data and insights for the taking

Active use of HelpDesk can bring you benefits that include extensive reports and statistics. Verify reports, make findings, and bring changes to your daily work. It'll lead you to even better customer service in your ecommerce store.

Security mechanisms

Our product is security oriented and provides protection mechanisms like a 256-bit SSL secure connection, built-in antispam protection, an audit log, or with logging in with Google. Your ecommerce customer data is fully secure in HelpDesk.

Many valuable integrations

Integrate HelpDesk with your solutions for live communication, sales, automation, or customer relationship management. It'll make your ecommerce even more powerful.

24/7/365 Support

Our team is here for you and will support you all day and all night.

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