Live Chat Customer Service FAQ

Live Chat powerful solution integrate with Personalized Customer Service

Chatalyst, beyond other live Shopify chat app, enabled stores to reduce ticket first response time, provide a proactive & personalized support to shoppers at every stage of buyer's journey

Better than heatmap tools, it notifies you exactly when you need to reach out to visitors in order to delight & turn them into your lifelong fans & remarkably boost conversion rates

Use templates, Shopify macros to cut support time. Your support team will be more productive. No need to worry about abandoned checkout anymore.

Delight your customers with insightful visitor data

• View the list of visitors who are currently online & what they’re browsing to start chatting proactively in 1-click with personalized messages
• Track real-time visitor activities, see which pages they're on to tailor messages along their buying journey
• Notify you instantly when any visitor reaches important pages, like Cart & Checkout to trigger a proper conversation & reduce abandoned carts
• Get the full customer profile once you start chatting – location, browser, latest orders, browsing & purchase history, cart preview, so you can prepare & answer him/her faster.
• Sync all customers data from Shopify including name, email, orders, purchase history to know whether this is a new or returned customer & provide personalized support

Increase checkout rate with smart triggers

• Create advanced triggers to sort out visitor groups on store (which sources they come from/ searching products/ viewing products/ add to cart/ check out successfully and more)
• Target customized messages for each trigger by popping up messages while visitors are on site
• Set priority for triggers to know which visitor groups need more focus

Integrate FAQ into chat box

• Let shoppers find answers they are looking for in a fast & convenient way
• Reduce repetitive questions & eliminate ticket backlog

Do more than just chat

• Powerful functions in the chat composer
• Offer discount codes to upsell & prevent cart abandonment
• Beautiful stickers, emojis
• File Transfer to customers
• Auto-assign chat to available agents
• Use operator's notes as internal inside conversation
• Send quick responses to reply faster to common questions

Additional features

• 6 operators
• Operating Hours
• Unlimited Chat history
• Not affect to store speed performance
• Full customization to make chat widget stand out & fit your store
• Get email notification when all staff are offline
• Chat Reports
• No coding required. Install & set up in few clicks