Aftersales Repair Support

Aftersale Repair Support is a repairs help desk for E-commerce stores that allows your team to manage all of your repair requests in one place. Top Shopify Electronics stores use Aftersale Repair Support to reduce time and increase the efficiency of their teams.

How Aftersales Repair Support Works?

The mechanism of this application is so simple and easy to understand. The customer visits the storefront with the damaged product, which needs to be repaired. The customer fills up Request a Repair form and a ticket is generated against the customer's given information. The customer gets an email about his ticket registration with tracking information. Your technical staff will look after their product and make sure to use genuine spare parts and notify the customers about the status of their product.

Aftersales Repair Support lets your customer:

• Create repair request form storefront
• Keep track of each created request
• Notified about the status change of the request

Aftersales Repair Support lets you:

• Create unlimited repair requests
• Create a customer on the fly to register a request with a customer. No need to go to store backend for this.
• Change request status to “open”, “repaired”, “completed” or any “custom” status
• Track history or each product’s repairs.
• Create unlimited Email Templates to associate with each status
• Each status has option to attach a custom email template
• Allocate custom colors to each status associated with repair requests. e.g. light yellow for “open” tickets and light green for “completed” tickets.
• As repair is done, create a draft order based on products used in the repair process.

Ready to provide repair services for free? Try our app on Shopify

• No Coding Needed
• Mobile Friendly
• Easy To Use
• Create customers in the backend
• Great For Electronics Shopify Stores
• Create repair request via our app and charge them with draft order with one click